"The box came with a few tears so I was nervous that something was missing or broken. The hardware package had ripped open but every single nut and bolt was accounted for. There was a broken plastic piece on the front shaft, but still functional. I emailed customer service (late at night) to see if they could send me a new plastic piece to replace the broken one. Before I woke up the next morning, I had a response from a real person and a shipping confirmation for the replacement!! When it arrived, it was the entire shaft! I was blown away by the quality of the bench and the amazing customer service experience! 10 out of 10 recommend!!"
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